Therapist FAQ

Applicant Requirements

  • Duly licensed by a state board to independently practice psychotherapy

  • Practiced for 3 years (post-graduate school) or have 2,000 hours of experience (including pre-licensure, post-graduate school hours)

  • Carry your own malpractice insurance liability insurance

  • Maintain and store clinical documentation in a HIPAA compliant manner

  • Complete HIPAA Compliance Training ( or provide certificate or proof of completion of equivalent training.

  • Complete Cultural Competency Training ( or provide certificate or proof of completion of equivalent training.

  • Provide your emergency contact information (only to be used by Ayana in case of emergency)

Therapist Application Process

  • After you submit your application form, Ayana’s recruiting team will verify your license number

  • After license number verification is completed, Ayana’s recruiting team will send you information on how to schedule an interview with one of Ayana’s interviewers.

  • If you are approved, Ayana’s recruiting team will contact your references.

  • Once your references have been checked you will receive information about completing a background check.

  • If your background check is clear, you will be sent an offer letter with onboarding instructions.

Number of Clients

  • There is not a minimum number of clients that a clinician needs to have in order to be considered active.

  • Clinicians can put a cap for themselves regarding how many clients they are willing to work with.

Client Messages

  • Therapists will not be using their personal phone numbers. Therapists will use Ayana’s software, which will enable text, calling and video calling.

  • The ability to exchange messages is an important element of the platform. We ask that therapists respond to messages within 24 hours.

  • Clients may also designate a message as non-urgent, in which case the above response times do not apply.​


​Therapist-Client Matchmaking Process

  • This process has been meticulously designed to optimize the odds of effective matchmaking through an algorithm where we place a heavy emphasis on gender, ethnicity, orientation, and religion.

  • If a client wishes to transfer therapists, we let the current therapist know and then we provide the client with a list of compatible therapists, which is based on a thorough questionnaire that both the therapists and clients take.


  • Teletherapy services provided through Ayana are not intended for crisis situations, emergencies, or other situations that might require more intensive or immediate responses.

  • If there is an immediate crisis situation during a session, we do have the address of the person that the counselor would be speaking to, so it's possible to call 911 on their behalf. We also have access to the user's loved ones' information. There is a way to assess of gravity of the user's case through a questionnaire to see what steps should be taken.